We’re here, working, and ready to help your community: MTCI COVID-19 Update

Updated April 7, 2020

Ideas for Protecting Your Inspectors

MTCI is proud to have hundreds of inspectors working for our teams across the country. To help protect them, we issued Enhanced Safety Protocols to help reduce their COVID-19 risk. Here are a few ideas to implement in your own communities:

  • It all starts with scheduling – ensure your staff is asking the right questions over the phone before scheduling an inspection, like:
    • Have you or anyone else scheduled to be at the property traveled or been in contact with anyone else who has traveled outside the U.S. within the past 14 days?
    • Have you or anyone else scheduled to be at the property had fever, sore throat, nausea, or cold & flu symptoms within the past 7 days?
  • Limit the number of people on-site during an inspection
  • Maintain the appropriate social distance according to CDC recommendation and avoid handshakes
  • Clean and disinfect high-touch surfaces daily as recommended by the CDC, including vehicles
  • Provide ways to get necessary supplies that help in following the CDC guidelines, including disinfecting sprays or wipes and hand sanitizer
  • Encourage the use of video calls or photos for certain types of inspections, if possible

 

Updated April 2, 2020

Staying Safe – Be alert online

MTCI is known for our commitment to safety in all aspects – from ensuring structures follow codes and regulations to preparing and responding to natural disasters. While we can help keep your community safe, one area that might go overlooked is your cybersecurity.

The Department of Homeland Security recently issued a report about the sharp increase in cyber-security threats following the increase in fear and uncertainty around the COVID-19 outbreak.

Be alert! Keep these always-useful tips in mind:

  • Use trusted sources of information. Avoid “get your money here” emails promising links to government/corporate benefits.
  • Do not open attachments from sources you don’t know!  Inspect the email closely for misspellings, strange spacing, or email/names that are slightly incorrect.
  • Do not provide any site your personal information, company or employee

 

Updated March 31, 2020

Frequently Asked Questions 

How can I check the status of my inspection, permit, plan review, or project?

Contact your local team for an update. Many of our teams are operating at usual service line agreements and will respond to you within the typical timeframe.

Why do you ask specific questions about health when scheduling an inspection?

To better protect our inspectors, we want to be sure they have the lowest possible risk of COVID-19 exposure. When scheduling an inspection, someone from our team will ask:

  • Have you or anyone else scheduled to be at the property traveled or been in contact with anyone else who has traveled outside the U.S. within the past 14 days?
  • Have you or anyone else scheduled to be at the property had fever, sore throat, nausea, or cold & flu symptoms within the past 7 days?

Who can I talk to about additional services to help with growing backlogs and other ways to keep community development moving efficiently?

If you are already a client, work with your local team to review the services you have and what you need. If you are new to working with MTCI, contact us through this website. One of our team members will reach out to you.

 

Updated March 25, 2020

MTCI has built its reputation and growth on its commitment to supporting you, our clients, our communities and our employees.  During this time of crisis, this commitment remains our #1 priority, as we continue to work closely with you in order to help protect the health and safety of our communities. Said simply, we are here for you and ready to serve.

Our first priority is the health of our teammates and the members of our community. To do our part in “the 15 days to slow the spread,” MTCI is encouraging its staff to work from home where they can do so and still support you.  Should you make the difficult decision to close or partially close your office to the public, we will be by your side, helping to develop and implement processes that will protect the community and still deliver services.  As a service provider, we have a wealth of resources that we can deploy to help us to continue to support you, your mission and your public.  Your local MTCI contacts can help provide updates and directions on how to engage with us during this time. Our employees have always had access to the latest technology and communication devices to ensure we stay connected and we stand ready to work with your business technology teams to enable solutions that will allow you and us to continue to support your communities.

Should you have any questions, contact your primary MTCI contact, or email us at help@mtciprivateprovider.com. Thank you for your business and patience during this time. We look forward to continuing to serve your needs.

 

Updated March 20, 2020

At MTCI Private Provider Service, safety and well-being are our top priority.  Every day, we work to ensure that our customers have the best infrastructure possible, providing plan review, inspection and permitting services with the goal of helping our customers build better, safer projects, faster.

Moving forward

One of MTCI’s core values is providing unequaled service levels to our customers, communities, and staff. Which is why we’re committed to remaining fully operational and available to support our customers and communities as their needs evolve throughout this challenging time.

Staying safe on the frontlines

Our leadership team is closely monitoring the evolving events surrounding coronavirus (COVID-19).  We wanted to take a moment and provide you with some specific details on exactly what we are doing to help our customers and our communities get through this, safely:

  • We have a designated response team that is monitoring the developments of the coronavirus (COVID-19) in real time. Government and health organizations, including the Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO), are publishing regular updates to this pandemic. We also are monitoring the local health departments for ongoing updates.
  • Our entire organization is receiving ongoing briefings and enhanced operating protocols.
  • All of our employees are trained on the latest hygiene and social distancing recommendations.
  • All team members have been briefed on the use of antibacterial hand sanitizer, cleaning and disinfectant wipes, and tissues in accordance with CDC recommendations
  • Our vehicle fleet is operating under enhanced cleaning and sanitizing protocols.
  • All public facing positions have been provided with the necessary tools and communications devices to minimize service interruptions to our customers.
  • For any of our service lines where work can be performed remotely, your operations contact will be working with you to provide the resources necessary to continue working.
  • Finally, we continue to work closely with all our clients to follow all evolving local and state directions.

Looking ahead

We will continue to keep you apprised of status and activities relating to COVID-19, and are committed to providing the best level of service, regardless of circumstance, to all our customers and communities.   While we do not anticipate any changes in your primary contact at MTCI, we recognize that our team is also susceptible to this virus.  Should this affect your primary contact, we will provide you with an alternate contact as soon as we become aware of the need.

We have also created a special mailbox, help@mtciprivateprovider.com, for you to send any questions or concerns you may have regarding the impact of coronavirus (COVID-19).  Our team will respond to all incoming emails within 24 hours.  Additionally, the toll-free number to our corporate headquarters in Miami-Dade, FL, is 305.246.0696.

Today, and always, MTCI remains committed to you, our customers.  Our hearts go out to any families and communities affected by this virus.  We thank you for being a valued customer, and we look forward to continuing to serve you and your communities.

 

The MTCI Team